Newcomers to website hosting usually assume to themselves:
Customer support! – Seems like an excellent factor to have…
If one thing goes incorrect (which it most likely will not), it could be nice to have good buyer assist.
What? you need me to pay an additional greenback a month for customer support?! No thanks!
What folks do not know is that on the planet of website hosting, good customer support is a should! When you find yourself constructing an internet site, altering the specs in your server, or doing the rest in your website hosting account, you could encounter issues.
For instance, a number of days in the past I uploaded a .htaccess file to my website hosting server and to my shock it was uploaded as gibberish! The file identify on the server was one thing like /////////htaccess///////// so clearly the following factor I attempted to do was delete the file..
I bought a message that the file was deleted, however I noticed that it was nonetheless there. I attempted to delete it many times however nothing occurred! Then I made a decision to attempt to outsmart my internet server.. Guess what I did.. That is proper – I attempted to rename the file! Apparently the identify I wrote was one thing like dasdsafdβ¦
I believed I’d be capable of delete the file after renaming it, however guess what… the file was now displaying as dasdsafda.htaccess/////// and I nonetheless could not delete it! I then tried numerous tips, together with making an attempt to maneuver the file (failed), making an attempt to entry the server via one other ftp program (additionally failed).β¦
Just one factor labored! I logged into the reside chat supplied by my website hosting supplier and inside quarter-hour the issue was resolved!
My internet server directors deleted the file with ease.
That is simply how vital customer support is.. You will not simply want good customer support for giant issues, you may want it for small ones too.